Learning things the hard way: ZIP your contributions, and the value of feedback

Last month, we were proud to announce AxCrypt for Mac, enabling the world for the first time to open – and create – .axx files on their Macs. However, it seems like some (all?) of you who have tried to actually use the program, have run into issues! Luckily for us, one user gave it more than a glance, and sent us feedback of his experiences, opening our eyes to the fact that something was wrong.

When our user, David, tried to run the app on his Mac, he got an error, saying “You can’t open the application “AxCrypt” because the Classic environment is no longer supported.”

As it turned out, the Mac stores information outside an .app-file itself, so by publishing the .app-file to a website (enabling others to download it), we actually stripped it of some of its information, effectively rendering it useless. With feedback, and the power of internet, however, we were able to rectify this by wrapping the .app-file into a ZIP container and re-publish it.

Thank you, David, for your feedback, and thank you, Rob Keniger at stackoverflow for identifying what was actually wrong.

The link in the article has now been updated.

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